Welcome!

The Bancroft Community Family Health Team (BCFHT) is made up of local family doctors working together with our team’s Nurse Practitioners, Nurses, Dietitians, Social Workers, Chiropodist, Respiratory Therapist, Physiotherapist, Health promoters and Administrative staff to provide patients with complete health care.

Our team strives to ensure all our patients have the best possible care and promote healthy living.

During this time, with the entire community pulling together to contain the spread of COVID-19, the BCFHT would like to share with you how we are managing upcoming appointments. It is extremely important at this time that you do not come to your doctor’s office or to the BCFHT without an appointment – CALL FIRST! If you need to drop off paperwork and something for your doctor’s office or BCFHT staff, please put it in the DROP BOX located outside the main doors at the 19 Oak Street location.

Please note that during this time our phone lines will be busy. We ask for your patience and that you leave only one voicemail message. We will get back to you. Some of the doctor’s offices offer an email alternative. Please check with your individual receptionists regarding setting this up.

Appointments with your Family Doctor:

All doctors’ offices are open to continue care for you, with some important changes. To limit people having contact with one another as they normally would when coming to the office for appointments, your doctor’s office may be asking you to switch to a telephone appointment or an appointment using virtual technology. This will depend on your doctor’s office and what works for individual patients. If you are scheduled for an in-person appointment, you will be screened over the telephone before your appointment as well as at the door before entry. You will be required to wear a mask and sanitize. If the office waiting room is at capacity, you may be asked to wait in your car until you are called for your appointment.

Appointments with Family Health Team staff:

If you have an appointment coming up with one of our programs, the BCFHT staff member you normally see will be contacting you about switching to a telephone appointment or virtual technology as appropriate, or postponing your visit until a future date. Please note that currently we are continuing to limit in person visits unless necessary. The BCFHT services that are accepting in-person appointments are as follows; Diabetic Foot Care, Chiropody, Respiratory Therapy, and some Social Worker visits. In the event you are required to come for an in-person appointment you will be screened over the telephone before your appointment as well as at the door before entry. You will be required to wear a mask and sanitize. If the office waiting room is at capacity, you may be asked to wait in your car until you are called for your appointment.

COVID-19 TESTING

You can now go to the Quinte Health Care North Hastings (QHC NH) Assessment Centre and be tested for COVID-19. Testing is also available to asymptomatic persons who are concerned that they may have been exposed and people who are at risk of exposure through their employment. To get tested you can call the COVID hotline at 613-961-5544 or locally at 613-332-2825 ext. 2222.  Patients should still make an appointment to be screened in Bancroft and should not just walk-in to the Assessment Centre.